Returns & Exchange

Please carefully research the devices and accessories you are interested in before purchasing. Due to the nature of our products, return or exchange are only available for new and unused devices purchased on PCKTVapor.com. It must also be in the original packaging.


Returns and Exchanges
Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t honor you a refund or exchange. We only replace or refund items only if they are defective or damaged.  

Final Sale Items
Only regular priced and sales items may be refunded, unfortunately items marked with Final Sale cannot be refunded.

LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us by submitting a ticket, select "Order & Billing". Make sure to include your order number. You will receive a reply within 1-3 business days.

HOW TO GET REFUNDS (IF APPLICABLE)
Contact us by Email at support@pcktvapor.com, with "Return & Exchange" in the subject line. Make sure to include your order number as proof of purchase is required to verify eligibility. You will receive a reply within 1-3 business days. After hearing from our support team, you should mail the returned product to:
30 Lindbergh Ave, Livermore Ca 94551 .  

Note that:
-Item(s) must be in original, brand new condition, in the original packaging.
-Item(s) must be shipped back within 14 days of the original purchase date.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

HOW TO EXCHANGE (IF APPLICABLE)
Contact us by Email at support@pcktvapor.com, with "Return & Exchange" in the subject line. . Make sure to include your order number as proof of purchase is required to verify eligibility. You will receive a reply within 1-3 business days. After hearing from our support team, you should mail the exchanged product to:
30 Lindbergh Ave, Livermore Ca 94551.

Note that:
-Item(s) must be in original, brand new condition, in the original packaging.
-Item(s) must be shipped back within 14 days of the original purchase date.

Once your item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exhange. If you are approved, your exchange item will be processed and shipped with email notification. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

SHIPPING
You will be responsible for paying for your own shipping costs for returning or exchanging your item(s). Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance, as we are not liable for items that are lost or damaged while in transit.