We stand behind our products and provide one year limited warranty for all vapor devices.
1 Year Warranty Program
Your warranty covers defects in electronic components for a period of one year from the original manufactured date from www.pcktvapor.com
If a defect exists, PCKTVapor.com, at its option, will:
-Repair the product at no charge using new or refurbished parts or.
-Exchange the product with a functional equivalent product that is new or refurbished or.
This warranty does not include physical damage as our manufacturing cannot cover user error. Physical damages includes but is not limited to:
- A dropped or thrown device
If we receive a device that has clear physical damage distress for a warranty replacement, we will not be able to provide you a replacement
Whats Not Covered?
Due to the nature of the product, there is no warranty coverage or replacement available to tanks or coils or other non-electronic parts.
The warranty does not apply to any non-PCKT devices. PCKTVapor.com does not cover normal wear and tear, dents, scratches, broken glasses/plastics, loss, or theft. This warranty excludes damages resulting from abuse, accident, modifications or other causes that are not defects in materials and workmanship.
Customization of your product voids your warranty.
Warranty is not applicable to merchandise. All merchandise sales are final.
No other person is authorized to modify this limited warranty.
This warranty cannot be transferred or reassigned.
How to Obtain Warranty Service
Contact us by submitting a ticket, select "Warranty". Make sure to include your order number, product and a detailed description of the issues so we can start the warranty service. Videos or pictures are recommended if available. You will receive a reply within 1 - 3 business days to coordinate a replacement. After sending in your defective parts, please allow at least 5-7 business days for processing.